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Active Incident

Updated a few seconds ago

We continuously monitor our services. Any incidents or scheduled maintenance will be posted here.
Fiber optic cables down at MMSDegraded Performance

Incident Status

Degraded Performance

Components

Network



February 12, 2026 9:05AM PST
MONITORING

Our vendor will be out to repair the connection today beginning at noon. We do not anticipate any additional interruption during this process.

February 5, 2026 8:16AM PST
MONITORING

A temporary wireless connection has been put in place to connect the buildings until the fiber is repaired.

February 4, 2026 12:19PM PST
IDENTIFIED

MMS Fiber down Our contractor has reached out and informed us that they will be on site by tomorrow morning. Our staff is working on a possible workaround to restore connectivity temporarily before then.

February 4, 2026 10:44AM PST
IDENTIFIED

We have contacted our repair contractor and are waiting for an ETA for their arrival. We anticipate the fiber will be fully repaired before the start of school tomorrow.

February 4, 2026 9:53AM PST
IDENTIFIED

We have identified a problem with the fiber connecting the Auditorium and rooms 33 and 34. It appears that rodents chewed through the fiber cable and damaged all strands. We have reached out to a contractor to schedule the repair ASAP. At this time, we do not have an ETA for that repair.

Chromebooks

Operational

Destiny

Operational

Galaxy

Operational

Infinite Campus

Operational

iPads

Operational

Network

Degraded Performance

Softdocs

Operational

Cloud Service

Operational

External Services

3

Upcoming Maintenances

7

Incidents Last 30 Days

0

Maintenances Last 30 Days

Scheduled Maintenance

RM 306 AP Upgrade @ GOHSPlanned Maintenance

Schedule

February 17, 2026 6:30AM - 7:30AM PST

Components

Network

Description

Aruba AP 315 will be replaced for an Aruba AP 655.
TVHS - SCE Power MaintenancePlanned Maintenance

Schedule

February 24, 2026 9:00PM - February 25, 2026 5:00AM PST

Components

Network

Description

SCE is performing maintenance on the electrical feeds that service TVHS. We do not know the exact time that power will be unavailable, but have been told that they will do their best to have power restored by 5:00 AM.
Infinite Campus MaintenancePlanned Maintenance

Schedule

February 25, 2026 4:30PM - February 26, 2026 5:00AM PST

Components

Infinite Campus

Description

Infinite Campus will be performing maintenance which will prevent access. All IC logins will be blocked and no data can be viewed or modified during their maintenance process. We do not anticipate any issues after the maintenance has been completed. We will send notifications if we find anything and appreciate your understanding.