TVUSD Logo Helpdesk Image

Click here to access the IMS Helpdesk

Active Incident

Updated a few seconds ago

We continuously monitor our services. Any incidents or scheduled maintenance will be posted here.

Incident Status

Operational

Components

Cloud Service



October 21, 2026 3:58PM PDT
MONITORING

We have resolved the issue with the blank page at login and document saving issues. We will continue to monitor things with Canva. If you are still having issues, please submit a Help Desk Ticket.

October 12, 2026 9:55AM PDT
INVESTIGATING

We are aware of a problem with some of our employees not being able to log into Canva. This appears to be a Canva issue and a case has been opened with them. Some of the reported problems have been resolved with a full reboot of the MacBook/iPad, but we are getting more information on the problem and a full fix.

Incident Status

Operational

Components

Cloud Service



October 21, 2026 3:56PM PDT
MONITORING

We have made improvements with the GoGuardian reporting issue. We will continue to monitor.

October 7, 2026 12:34PM PDT
IDENTIFIED

We are working with GoGuardian on a known issue with Teachers not being able to see web traffic information on student accounts.

Chromebooks

Operational

Destiny

Operational

Galaxy

Operational

Infinite Campus

Operational

iPads

Operational

Network

Operational

Softdocs

Operational

Cloud Service

Operational

External Services

0

Upcoming Maintenances

5

Incidents Last 30 Days

0

Maintenances Last 30 Days